Terms & conditions

This section contains:
Terms and Conditions of sale
Terms and Conditions of website use
Website disclaimer
Copyright notice
Returns and refunds policy
Privacy & security policy

Terms and Conditions of sale
If you intend to purchase products from Achiltibuie Garden Ltd and/or use our website, we advise you to read these terms and conditions carefully.
These terms and conditions are an agreement between you and Achiltibuie Garden Ltd. They govern the contract of any sale you enter into with us.

1. General
1.1 By placing an order with us, you agree to be bound by these terms and conditions.
1.2 When you place an order with us, you agree to purchase our product(s).
1.3 We reserve the right to refuse to sell you any product that you order from us.

2. Pricing
2.1 Prices shown on our website and in our catalogue don’t include delivery charges. For information about delivery charges, click here.
2.2 Special offers and promotions are subject to availability and only for the time period quoted.
2.3 You only own any product you order from us once we receive final payment from you.

3. Availability
3.1 On rare occasions we may be unable to deliver the product(s) that we have agreed to. We will give you the choice of accepting an alternative product, or we will fully refund you with the price you paid for the product(s) and the delivery charge (if applicable).
3.2 We will not be held liable for any loss which results from this lack of availability.
3.3 We reserve the right to change any product that you order from us, but guarantee that the substitute product will be equivalent in terms of functionality and performance.

4. Delivery
4.1 As stated in clause 2.1, prices which appear on our website and in our catalogue don’t include delivery charges. For information about delivery charges, click here.

5. Miscellaneous
5.1 If any of these conditions are deemed invalid and/or unenforceable, the remaining conditions will not be affected.
5.2 If either party does not seek to enforce their rights under these terms and conditions, this will not prevent either party from being able to act in the future.
5.3 This agreement between you and us shall be governed by Scottish law.
5.4 We reserve the right to amend the terms and conditions of this contract. By purchasing a product from us, you accept our right to do so.
5.5 These terms and conditions do not affect your statutory rights

6. Your Account
6.1 When you first purchase a product from our website you create an account with us. We collect your personal details such as name, postal address and email address to complete a sale into which you have agreed to enter with us.
We may use these details to periodically send you emails or postal mail about new products, special offers, newsletters or other information which we think you may find interesting. You may choose not to receive such communications from us when you set up your account with us.
If you have previously agreed to us using your personal information for the above purposes, you may change your mind at any time by writing to us at Achiltibuie Garden Ltd., 103 Achiltibuie, Ullapool IV26 2YG or emailing us at info@thehydroponicum.com
6.2 You are responsible for maintaining the confidentiality of your account password.
6.3 You agree to take all reasonable precautions to ensure that no one else uses your account.
6.4 You agree to contact us immediately if you have any reason to believe that your password is no longer safe. You can email info@thehydroponicum.com or write to us at Achiltibuie Garden Ltd., 103 Achiltibuie, Ullapool IV26 2YG.
6.5 You agree to provide us with correct information when you register and to update the information if you change any of these details.
6.6 You agree not to impersonate and/or provide the details of any other person (living or dead).
6.7 If you decide that you no longer wish to order from us via our website, you can ask us at any time to delete your details from our system.

7. Cancelling your order
7.1 You have the right to cancel your order within seven days of your contract with us, or within seven days of receiving your order (whichever is the longer).
7.2 If you decide to cancel your order, we will refund your payment in full.
7.3 If you have received your order, please see our Returns and refunds policy below for details of how to return the items.

Terms and conditions of website use
Welcome to our website. If you continue to access, browse or use this website you are agreeing to comply with and be legally bound by the following terms and conditions of use, which together with our privacy policy govern Achiltibuie Garden’s relationship with you in relation to this website. The terms “Achiltibuie Garden” or “us”, “our” or “we” refer to the owner of the website, who is Achiltibuie Garden Ltd, whose registered office is 103 Achiltibuie, Ullapool, IV26 2YG. Our company is registered in Scotland, registration number SC339195. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:
1 The content of the pages of this website is for your general information and personal use only. It is subject to change without notice.
2 Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
3 Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
4 This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
5 You acknowledge that the intellectual property rights of www.thehydroponicum.com, including copyright, are licensed to Achiltibuie Garden Ltd.
6 All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
7 Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
8 From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the other websites. We have no responsibility for the content of any linked websites.
9 You may not copy, store, distribute, license or sell any of the content or images on our website.
10 You may not publicly transmit or show any part of www.thehydroponicum.com without our prior written consent.
11 You may not create a link to this website from another website or document without Achiltibuie Garden’s prior written consent.
12 Your use of this website and any dispute arising out of such use of the website is subject to the laws of Scotland.
13 You will be charged for any unauthorised use of our website. Charges are fixed at £200 per image/graphic per day and £4.00 per day for each word used.

Website disclaimer
The information contained in this website is for general information purposes only. The information is provided by Achiltibuie Garden Ltd and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.
Through this website you are able to link to other websites which are not under the control of Achiltibuie Garden Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Achiltibuie Garden Ltd takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.

Copyright notice
This website and its content is copyright of Achiltibuie Garden Ltd – © Achiltibuie Garden Ltd 2008. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
– you may print or download to a local hard disk extracts for your personal and non-commercial use only
– you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Returns and refunds policy
We hope that you’ll be delighted with the products you buy from us. If you have any problems, however, please read on.

1. If you change your mind and decide you don’t want to keep the product you’ve bought:
1.1 Achiltibuie Garden Ltd will offer a full refund or exchange for the cost of any product you return within 30 days of purchase, provided that the product is unopened and in its original condition. We regret that we cannot refund you if the packaging has been unsealed or damaged in any way and that we can’t refund the cost of the carriage you have paid to receive the product.
1.2 If your original purchase was paid for by credit card, the card number on file will be credited for the full amount of the unopened / unused products. If your original purchase was paid for by cheque, we will send you a cheque for the refund amount.
1.3 You are responsible for organising the handling and shipping of the items you are returning. Make sure the item(s) is (are) packed properly so that the contents are protected from any damage.
1.4 You are responsible for the cost of returning the product. If you are unable to send a product back to us, we can arrange to collect the item from you. Please note that you will still be responsible for any delivery charge incurred.
1.5 We cannot accept responsibility for parcels lost in transit. Please insure all returns for the full value of the contents and retain the postal and insurance receipts for your records.

2. If you receive a faulty product from us:
2.1 Achiltibuie Garden Ltd will offer a full refund or exchange for the product.
2.2 We will also refund the delivery charge you paid to receive the item.
2.3 We will refund the delivery charge you paid to send the item back to us, or we can arrange to collect the item from you.
2.4 You must inform us of the fault in writing within seven working days of delivery. Please write to Achiltibuie Garden Ltd., 103 Achiltibuie, Ullapool IV26 2YG or email us at info@thehydroponicum.com If you don’t tell us in writing, we may not be unable to commit to any of the above.
2.5 Please note that we can only issue a refund once the product has been returned and confirmed faulty. If the product is found to be without fault, you’ll be charged a 10% administration fee of the price you paid for the item. You will also be held liable for all postage and packaging costs.

3. To return an item to us:
3.1 For all returns, please enclose a letter giving the reason for the return and ensure that the package is wrapped securely. For your own protection, we recommend that you use a recorded delivery service.
3.2 We cannot accept responsibility for parcels lost in transit. Please insure all returns for the full value of the contents and retain the postal and insurance receipts for your records.
3.3 For faulty goods, please include a full description of the defect, along with all warranty cards, licenses, manuals and accessories.
3.4 Return all items to:
Achiltibuie Garden Ltd
103 Achiltibuie
Ullapool
IV26 2YG
3.5 If you have any queries regarding our returns policy, please don’t hesitate to contact us by phone, email or post.
3.6 If you ordered your hydroponics products through our website, we will send you an email to let you know when we’ve processed your return.

Privacy & security policy
This privacy policy sets out how Achiltibuie Garden Ltd uses and protects any information that you give Achiltibuie Garden Ltd when you use our website.
Achiltibuie Garden Ltd is committed to ensuring that your privacy is protected. We collect your personal details such as name, postal address and email address to complete a sale into which you have agreed to enter with us. We may use these details to periodically send you emails or postal mail about new products, special offers, newsletters or other information which we think you may find interesting. You may choose not to receive such communications from us when you set up your account with us. If you have previously agreed to us using your personal information for the above purposes, you may change your mind at any time by writing to us at Achiltibuie Garden Ltd., 103 Achiltibuie, Ullapool IV26 2YG or emailing us at info@thehydroponicum.com
You can be assured that your personal details will only be used in accordance with this privacy statement and that we will never sell, distribute or lease your personal information to third parties.
You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to Achiltibuie Garden Ltd., 103 Achiltibuie, Ullapool IV26 2YG.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Achiltibuie Garden Ltd may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from December 2008.

The information you provide us with is used to process your order and improve our service to you. All your personal details are kept confidential. We will not pass your information to any other companies. However, in some cases we may have to forward your information to our courier so that your order can be processed and delivered efficiently. To process your order accurately we require your name, e-mail address, billing address, shipping address and telephone number and credit card information. A contact telephone number is essential so that we can advise you quickly of any problems with your order and also so that we can verify your details if we suspect that your credit card is being used fraudulently. Please note that we are entitled to provide your personal information to the police if any illegal activities are being suspected.

We don’t use cookies to gather personal information when you visit our site. We do use cookies to keep track of what you put in your basket and to track when you are logged in as an account holder.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
When accessing those sites through the links provided please note that you are then subject to the terms & conditions and privacy policies that those third-party websites operates. Please check their conditions as we cannot be held responsible for their policies.